Shipping Policy

Last Updated: 18 September 2026

At Joseph's & Co, we are committed to making sure your order reaches you safely and efficiently. Please read our shipping policy below for important information about order processing, delivery times, tracking, and shipping-related issues.

Order Processing

Once your order has been successfully placed and payment has been confirmed, we begin processing your order.

Orders are generally processed within 2–4 business days. Processing times may be slightly longer during promotions, holidays, sales, or periods of high order volume.

Please note that processing time is separate from shipping and delivery time.

Shipping Within South Africa

We currently offer shipping within South Africa.

Delivery times may vary depending on your location and the courier service used. Estimated delivery times will be provided at checkout where applicable.

Once your order has been dispatched, you will receive shipping confirmation and tracking information when available.

Delivery Times

Estimated delivery times are provided as a guide and are not guaranteed.

Orders may take longer than expected due to circumstances outside of Joseph's & Co's control, including:

• Courier delays

• Severe weather

• Public holidays

• High-volume shopping periods

• Incorrect or incomplete delivery information

• Unexpected logistics or transportation delays

We appreciate your patience if your order experiences an unexpected delay.

Shipping Costs

Shipping charges are calculated and displayed at checkout based on your delivery location and the shipping option available for your order.

Any applicable shipping fees will be shown before you complete your purchase.

Order Tracking

Once your order has been dispatched, you may receive a tracking number by email or other contact details provided during checkout.

Tracking information may take some time to become active after your parcel has been handed over to the courier.

If your tracking information has not updated for an extended period, please contact us so that we can assist you.

Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information at checkout.

Please carefully check your:

• Full name

• Street address

• Apartment or unit number

• City

• Postal code

• Contact number

Joseph's & Co cannot be held responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

If an order is returned to us because of an incorrect address or failed delivery, additional shipping costs may apply if the order needs to be sent again.

Delayed Orders

While we work with our shipping partners to ensure timely delivery, we cannot guarantee specific delivery dates.

If your order is delayed, please contact us with your order number so that we can help you check its status.

Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact Joseph's & Co as soon as possible.

For damaged items, please provide photographs of the packaging and the damaged product where applicable. This will help us investigate the issue with the relevant courier.

Changes to Your Order

If you need to change your delivery information after placing an order, contact us as soon as possible.

We cannot guarantee that changes can be made once an order has entered processing or has already been shipped.

International Shipping

At this time, Joseph's & Co ships within South Africa only, unless otherwise stated on our website.

If international shipping becomes available in the future, this policy will be updated accordingly.

Contact Us

If you have any questions regarding your order or our shipping policy, please contact us through the contact details provided on our website.

When contacting us about an order, please include your order number so that we can assist you more efficiently.

Important Notice

By placing an order with Joseph's & Co, you acknowledge and agree to the shipping terms outlined in this policy.

Shipping times and procedures may be updated from time to time to reflect changes in our courier services and fulfillment process. Customers should refer to the latest version of this policy available on our website.